Support & Legal Contact Channels

For general enquiries relating to your Account, orders, deliveries, payments, returns, technical issues or other customer support matters, please contact:

Email: support@shopluxsal.com

This email address serves as the primary point of contact for everyday customer enquiries and support requests. Our customer support team will assist Users or direct enquiries to the appropriate department where necessary.

For disputes relating to orders, Buyer Protection claims, returns, refunds or Seller-related complaints, please contact:

Email: disputes@shopluxsal.com

This dedicated email enables LUXSAL to investigate transaction-related disputes efficiently and helps ensure that Buyer Protection claims are handled promptly and fairly.

For legal notices, intellectual property complaints, regulatory correspondence, court processes or other legal matters, please contact:

Email: legal@shopluxsal.com

This email address should be used for formal legal communications and official correspondence addressed to LUXSAL.

For enquiries relating to privacy, Personal Data, data protection rights or requests under the Nigerian Data Protection Act (NDPA) 2023, Users may initially contact:

Email: support@shopluxsal.com

Privacy-related enquiries will be referred internally to the appropriate personnel responsible for data protection compliance.

During the MVP phase, LUXSAL may consolidate privacy enquiries through its customer support channel to simplify operations. As the Platform expands, LUXSAL may establish a dedicated privacy email address, for example privacy@shopluxsal.com, or appoint a dedicated Data Protection Officer contact to strengthen NDPA compliance.