Return Procedure & Refund Policy

You do not need to request separately. Once your dispute is approved and a return is required, LUXSAL will issue a Return Authorization and pre-paid or payable return instructions via the Platform within 1 business day.

You must hand over the item to the designated courier or drop-off point within 3 business days of the Return Authorization date.

The item must be returned in the same condition it was received, with all original packaging, tags, accessories, and free gifts included. Items that are worn, washed, altered, or damaged beyond the reported defect may be rejected, and your refund may be reduced or denied.

1. 1.Seller at Fault: If LUXSAL finds the Seller at fault for wrong item, counterfeit, materially inaccurate description, or significant undisclosed defect, LUXSAL will facilitate the return. The return shipping cost will be deducted from the Seller's escrow or future payouts.
2. 2.Other Approved Cases: In all other approved cases, the Buyer is responsible for the return shipping cost unless LUXSAL decides otherwise.

Once LUXSAL receives and inspects the returned item and confirms it meets the condition above, your refund will be processed to your original payment method within 7-14 business days, subject to your bank or gateway timelines.

If you do not return the item within the 3-business-day period without a valid reason approved by LUXSAL, the dispute will be closed in favor of the Seller, escrow will be released to the Seller, and you will not be entitled to a refund.

Buyers may cancel an order without penalty before the Seller marks it as "shipped". Once shipped, cancellation requires Seller's consent. If Seller refuses, Buyer must wait for delivery and file a return if eligible.

Where LUXSAL determines Seller Default - defined as non-shipment, counterfeit, or confirmed materially inaccurate description - a full refund will be issued to the Buyer's original payment method within 7-14 business days, subject to bank/gateway timelines. LUXSAL is not liable for third-party delays.

Buyer Protection fees and delivery charges are generally non-refundable, because services are rendered at checkout and dispatch. Refunds may be granted at LUXSAL's sole discretion in cases of proven platform error or fraud.